Robots only succeed in making customers feel like another number, a dubious accomplishment for your team. They’re the opposite of the personal touch that effective support is supposed to be all about. It’s not that robots are useless. They’re great at repetitive tasks, perfect for finding data and remembering anything you’ve ever written down. You just have to give them the right job. In this article, Matthew Guay will show you how to find the perfect job for your robots, so that you can automate support and offer more personalized, hands-on support at the same time.
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We discovered the best source for inspiration: desktop wallpapers that are a little more distinctive than the usual crowd. The wallpapers all come in versions with and without a calendar for May 2016 and can be downloaded for free. This creativity mission has been going on for eight years now and artists and designers from across the globe got their creative juices flowing to produce desktop wallpapers for you to indulge in. A big thank-you to everyone who contributed their works!
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What’s going on in the industry? What new techniques have emerged recently? What insights, tools, tips and tricks is the web design community talking about? Anselm Hannemann is collecting everything that popped up over the last week in his web development reading list so that you don’t miss out on anything. The result is a carefully curated list of articles and resources that are worth taking a closer look at.
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Imagine how great it would be to write your tests only once and run them on different platforms. Writing tests to guarantee bug-free software is not straightforward. However, the underlying technology to build a testing infrastructure should not be an impediment. Appium is a solution that protects you from the heterogeneity of mobile platforms and helps you focus on writing functional tests that can be run independent of platform. In this article, Antonio J. Roa-Valverde will show you how to build your own test automation environment for Android by relying on Appium. Hopefully, this guide will lower the barrier for you to build your own mobile test automation solution.
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This wonderful hotel and spa icon set can help you to design a visually delightful holiday experience for the customers of your tourism clients. Designed by the team behind IconCrafts, this icons come in five styles different styles. Feel free to modify the size, color or shape of the icons. We kindly ask you to provide credits to the creator and link to this article if you would like to spread the word. A big thank you to IconsCraft for designing this wonderful icon set — we sincerely appreciate your time and efforts! Keep up the great work!
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In this article, Charles Hannon will show you how to wave the structure of jokes into the structure of an interaction, so that the feeling of delight one gets from a joke is re-expressed as a more lasting form of understanding and competence through the interaction. Specifically how the very moment one does or does not get a joke, does or does not understand an interaction.
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In this article, Cosima Mielke will provide you with tools and resources to simplify editing, converting, optimizing, and delivering SVGs. She’ll take a look at what you can do to make your SVG code lean and performant, dive deeper into dealing with browser bugs, and provide tips for designing an icon system. This piece boils the key takeaways from the mentioned resources down to easily digestible bits that you can squeeze into a coffee break for some in-between SVG enlightenment.
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What’s going on in the industry? What new techniques have emerged recently? What insights, tools, tips and tricks is the web design community talking about? Anselm Hannemann is collecting everything that popped up over the last week in his web development reading list so that you don’t miss out on anything. The result is a carefully curated list of articles and resources that are worth taking a closer look at.
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Two years ago, the W3C published the final recommendation of the HTML5 spec, which came with a new set of HTML elements and APIs, especially for video. Most of the new elements have been known about and used for a while in HTML5 video player code because they are implemented in all modern browsers. The specification is stable. Still, the W3C has a lot of work to do left. For Stefan Lederer, the most important standard the W3C is working on is the “Media Source Extensions” (MSEs) standard, which currently has the status of “Candidate Recommendation.” This JavaScript API allows us to generate media streams for the
In recent years, new prototyping tools have emerged, many for mobile design. The landscape is constantly changing, with some tools losing favor with UX designers (or UXers) and others taking their place. While this article will not serve as a complete paint-by-numbers manual for selecting a prototyping tool, Svetlin Denkov will discuss important factors that influence the selection process. Near the end of the article, the “Resources” section will point you in the direction of more specific comparisons to give you additional context for decision-making.
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