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Author Brian Frank

1 article

Brian is a researcher and strategist at ResIM, a Canadian UX research, design, and strategy team. Prior to ResIM he was research manager at an IT advisory and consulting firm, where he led workshops on project management, roadmapping, and organizational change. In 2010, he authored a book about pragmatic ways to think through technology-enabled change.

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Becoming A Better Facilitator

You can facilitate kickoff meetings to improve shared understanding of a project’s goals and potential challenges. You can facilitate presentations to elicit more productive questions and feedback. Even impromptu discussions and group whiteboard sessions would benefit from better facilitation. In this article Brian Frank focuses on developing the soft skills to feel more comfortable facilitating UX design, research and strategy sessions. You don’t need to be a full-time facilitator or leader, or even a designer. These skills can be used by anyone in any role to inject more productive collaboration throughout their design process. Read more…