Devin Harold is the Head of Design Research for Financial Services at Capital One, where he leads an embedded research team across core experiences within the car-buying journey. He sets the departmental vision and strategy, oversees program execution, and empowers his team to drive human-centered decisions in the $1.4 trillion automotive lending industry. Outside of Capital One, Devin loves to give back to the community through guest lecturing at Carnegie Mellon University, speaking at conferences, or writing articles about the impact of user research.
Accelerate your organization’s growth and innovation with the power of Rapid Research. From inception to implementation, here is the step-by-step roadmap on how to build the program from scratch and uncover the untapped ROI opportunities waiting to propel your initiatives to new heights.
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Ethical user research isn’t only the right thing to do but it makes good business sense. Principles of ethical conduct guide our decision-making, keeping us out of trouble and holding us accountable to our users and society. Through a simple step-by-step approach, you can build an ethical practice within your organization that will ensure you’re respecting the dignity and welfare of your research participants. In this article, we will discuss ethics and ethical principles as the ruling standards to guide our user research.
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