Justin is a user interface designer and user experience consultant by day and blogger by night. He writes in and administers his own usability and user experience blog, Usability Geek where he evangelize about the importance of making the web a usable place and, more importantly, how to do it. Ah, yes, he likes to Tweet Twitter”) too!
When users land on your website, they typically read the content available. Then, the next thing that they will do is to try and familiarize themselves with your website. Most of the time this involves looking for navigation.
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In this article, we’ll provide guidelines that have been crafted from usability testing and actual complaints made to customer support personnel by disgruntled users.
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