Building a genuinely helpful and attractive chatbot is still a challenge from a UX standpoint. While chatbots can be a great tool for creating more personalized customer experience, conversational design still have certain limitations. There are clear cases when a conversation can help or hurt the UX. Before building a chatbot for your business, you should clearly define its purpose and the exact value it could bring to the user. Teach the bot to do one thing extremely good, such as delivering weather forecasts or introducing the company’s scope of service before experimenting further with more advanced features.
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Is chatting actually good for bots? Early user reviews of chatbots suggest not. How “chatty” your chatbot should be will depend on your users’ mental models of chatbots and the goals and needs your chatbot fulfills for them. Problems occur when designers do not decide up front who their audience is, how the chatbot fits into their business or brand strategy, what domains the chatbot will and will not cover, and what a successful experience should look like. Gizmodo writer Darren Orf describes Facebook’s chatbot user experiences as “frustrating and useless” and compares using them to “trying to talk politics with a toddler.” His criticisms are not unfair.
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After being surprised to see how little the topic of optimistic UI design is addressed in the community, Denys Mishunov brings you this article, where you will find out what concepts it is based on, and he will look at some examples as well as review its psychological background. After that, Denys will review the concerns and main points regarding how to maintain control over this UX technique.
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Today, many apps make assumptions about user preferences based on personal data. They use this information to make decisions on your behalf, without any direct input from us. This type of design pattern, where user choice is removed, has recently been coined “anticipatory design”, which leverages data on user behavior to automate the decision-making process in user interfaces. Despite the good intentions imbued in anticipatory design, though, automating decisions can implicitly raise trust issues . In this article, Graeme Fulton will look at how you can give people confidence in the decisions made for them by using “light patterns,” which ensure that user interfaces are honest and transparent, while even nudging users to make better decisions for themselves.
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One of the most famous chat bots was Alice (artificial linguistic Internet computer entity), released in 1995. It wasn’t able to pass the Turing test, but it won the Loebner Prize three times. In 2014, Slackbot made chat bots popular again. In 2015, Telegram and then Facebook Messenger released chat bot support; then, in 2016 Skype did the same, and Apple and some other companies announced even more chat bot platforms. Depending on your idea, target market and the platforms you are most familiar with, you can start with any of the other platforms that support chat bots.
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Today, people seek out information quickly, and cards serve it up well, regardless of device. Most of you probably have a better understanding why card-style design is so popular and will continue to increase in popularity. This trend won’t end anytime soon. Cards are here to stay and continue to be an essential part of app design. In this article, Nick Babich will explain what cards mean to UI designers, and he’ll review three popular card-based services.
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With the tools getting more user-friendly and affordable, virtual reality (VR) development is easier to get involved in than ever before. Our team at Clearbridge Mobile recently jumped on the opportunity to develop immersive VR content for the Samsung Gear VR, using Samsung’s 360 camera.
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With technology evolving and language recognition and processing improving, we are on a path that could make interaction with digital services more intuitive, more accessible and more efficient — through conversational interfaces. Conversational interfaces are still in their infancy. There are still hurdles to jump, and we need to explore what works and what doesn’t. However, this means that there are no beaten paths, yet. It’s a time for experimentation, a time to tinker with the concept and try out something new.
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Studies reveal that 90% of all downloaded apps are used only once and then eventually deleted by users. Sometimes, when people finally download an app, they feel abandoned. You must clearly show users why they need your app. In this article, Anton Kosolapov will show you that for users to give your app a second chance, they need to understand a few things. The best way to communicate the purpose of your app is through an engaging onboarding experience.
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