Terms and Conditions (Impressum)

    • Smashing Media AG
      Werthmannstr. 15
      79098 Freiburg

      CEO — Inge Emmler
      Chairman of the Supervisory Board — Michael Dobler
      Phone: +49 (0)761 70779494
      Fax: +49 (0)761 28532908
      District Court of Freiburg — HRB 710339
      VAT-ID — DE264172548 (value-added Tax Identifcation Number)

      You can contact us via our form or via Twitter — we would love to help you in every way we can!



Terms & Conditions

By using this online shop you are fully accepting the following Terms and Conditions:


"Smashing Media" is the company "Smashing Media AG", which operates the online shop. "Customer" or "you" is the person or company ordering products under these terms & conditions.

100-Day Money-Back-Guarantee

Not satisfied? We offer a 100-day money-back guarantee for printed and ebooks. Please contact our support at orders [at] smashingmagazine.com for more information.

Cancellation of your event ticket

If you need to cancel your workshop and / or conference ticket(s) you must do so in writing to hello [at] smashingconf.com until no later than two weeks before the event you are scheduled for. Once you cancel you will receive a refund of your reservation minus a 15% cancellation fee.

Cancellations made less than two weeks before the start of an event, as well as attendees who fail to attend, will be responsible for the full registration fee.

If you'd like to transfer your ticket to a friend or colleague without the reservation being refunded, no cancellation fees will occur. Don't forget to send us the new attendee contact details to hello [at] smashingconf.com no later than two days before the event you are registered for.

If your event was cancelled, Smashing Events GmbH will fully refund your registration fee with no penalties or other reductions. However, travel and hotel reservations are your responsibility and therefore cannot be paid by Smashing Media or its subsidaries.

Cancellation of Smashing Library or printed books

If you wish to cancel an order of a printed book before it has been dispatched please write us at orders [at] smashingmagazine.com.

Subscriptions to the Smashing Library may be cancelled at any time, but no later than two weeks before the subription ends. To cancel a subsription please write us at orders [at] smashingmagazine.com.

Worldwide Shipping

We ship printed books worldwide and by airmail. We have collected a list of estimates sorted by country (see below). Please note that we can not guarantee these delivery times since they are not under our control. See our list of estimated delivery times. Gift parcels are not offered.

Secure Transaction

The green bar in your browser’s address bar indicates a secure connection with 256-bit AES encryption. We use GeoTrust’s Extended Validation SSL CA certificate. The system encrypts your credit card and personal details to ensure that they should not be read by anyone else when transmitted over the Internet.


Online payment is accepted by Paypal, MasterCard, VISA Card and American Express Card. Smashing Media does not process credit card payments directly or ever see, retain, or use your credit card information.

Taxes and Prices

If applicable, all prices for conferences, workshops and other events offered on this website are within the local sales tax (or value-added tax "VAT") of the country or state where the event takes place. Costumers from the EU will be charged with a 7% sales tax for physical books or 19% VAT for eBooks or subsriptions. EU-based companies can order tax-free once a valid VAT number was provided during the checkout process. Smashing Media does not cover costs that may be charged to the customer by custom authorities or government agencies. Smashing Media reserves the right to change prices listed without notice.


Smashing Media respects your privacy and will use the information such as your name, email and payment address only to fulfill your order. Customer and order data may be used anonymously as part of statistical analysis and is collected via the web analytics software Piwik. Smashing Media stores information automatically that is submitted by the customers browser , which is browser type/version, operating system, referrer url, time stamp of the server requests. host name/IP address will be anonymised

This information is collected and held securely. We use leading security software, called SSL, to encrypt your personal information so it cannot be read by a third party. Smashing Media complies with all applicable data protection legislation, and will treat all your personal information as confidential.

To process your orders efficiently,reputable third-party banking and distribution institutions handle our credit and debit card transactions and order fulfillment. They receive the information needed to verify and authorize your payment card and to process your order. These organizations are under strict legal and contractual obligations to keep your personal information private.

Limitation of Liability

Smashing Media or its subsidiaries Smashing Magazine GmbH and Smashing Events GmbH will not be liable for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable by either party when the contract for sale is formed. Nothing in this agreement shall limit Smashing Media`s liability for death or personal injury caused by our negligence or breach of duty.


Smashing Media and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site. All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind. All title(s) are ordered subject to availability and prices quoted by Smashing Media are subject to change without notice due to circumstances beyond the control of Smashing Media. We reserve the right not to sell to customers for re-sale purposes.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Smashing Media howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Although using the latest encrypted security software and the security certificate is issued by GlobalSign Domain Validation CA, the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of email or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by Smashing Media.

All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimize inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.